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Business Case:
Some agents misuse their compensatory allowances for fraudulent activities, requiring the Anti-Fraud team to investigate such cases. This project automates the detection and submission of fraud cases from the Fraud Management System (FMS) to the Internal Investigations SharePoint list, streamlining workflows, ensuring data integrity, and reducing manual efforts. -
Technical Solution:
I collaborated with the FMS team to transition from manual email-based fraud case handling to an automated solution. The backend automation accesses and processes fraud cases directly on the FMS servers, adhering to strict data integrity protocols set by the security committee. Processed cases are automatically submitted to the SharePoint list for investigation. Additionally, the system generates automated mail reports and SMS notifications, updating the Anti-Fraud team on execution statuses.